Refund policy

Neil Ta Music - Return Policy


If for any reason you’re not completely satisfied with your purchase, simply return it in its original condition within the return period and we’ll give you a full refund of the purchase price, excluding shipping and handling charges.

You must have a return authorization code, which you can obtain by calling +61413644484 or emailing

Your refund will be promptly processed when we have confirmed that your returned item meets these requirements.


Limitations and Exceptions

Returns must be initiated within 3 days of purchase.


The following products cannot be returned – Clearance items, items identified as non-returnable, discontinued items, Apple hardware, computers, opened software, electronic software downloads, books, CDs, videos, vinyl records, turntable cartridges, tubes, in-ear buds, earplugs and in-ear monitors, fog fluid, harmonicas, cleaning products, demo gear, special orders -- both custom/special orders and items we don’t stock.

All products will incur a 10% restocking fee.


Abuse of Return Privileges

Our return policy is in place to ensure our customers don’t get stuck with the wrong piece of gear. We may, in our sole discretion, limit or suspend return privileges for customers who abuse or attempt to violate our return policy through practices including, but not limited to, excessive returns, attempts to return items that are no longer in brand-new condition, etc.